Shipping & Returns
Our standard shipping method is US Postal Service - First Class/Standard Post with Delivery Confirmation. The expected time for delivery for most packages within the continental United States is between 2 - 5 business days. Priority Mail and Priority Express Mail shipping options are also available during checkout.
We ship Internationally to most locations via USPS Priority International. You may estimate shipping charges by adding product selection to your cart and clicking on 'Calculate Shipping'. Import duties, if any, are payable by you when shipment is received. If you don't see what you need, please email us at firstname.lastname@example.org and we will further assist you. Sorry, FREE SHIPPING offer good in USA ONLY.
30 Day Purchase Guarantee
To provide peace of mind and to support our rigorous customer satisfaction policy, ELANVEDA, Inc. offers a 30-day money-back guarantee on all products purchased directly from the company's website.*
Please note: Empty containers with less than 50% content cannot be accepted for refund.
Returns by Mail; Refunds & Credits
If for any reason you are not completely satisfied with your purchase of your ELANVEDA product(s), you may contact us at email@example.com within 30 days of the date of purchase to request a full refund by providing the following:
Name, address, phone number and e-mail address under which the purchase was made; and any of the following as they apply:
- Order-confirmation form/number as shown on your confirmation e-mail
- Original receipt and/or packing slip
- Reason for return
Our customer service department will issue you a Return To Vendor (RTV) number via e-mail within 24 hours of your completed return. Any returns sent to us without return authorization cannot be accepted.
Please return product(s) in original packaging and affix the (RTV) number provided by customer service to:
26500 West Agoura Road Ste. 102-752
Calabasas, CA 91302 USA
After receipt and confirmation of the aforementioned data and product(s), ELANVEDA will refund 100% of your purchase price, exclusive of shipping and handling, to your credit card or through issue of a refund check within 7 to 10 business days. We are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
* Those who have purchased ELANVEDA products through a retailer/reseller should contact that retailer/reseller for their refund policy. ELANVEDA reserves the right to limit returns.
It takes up to 30 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service at firstname.lastname@example.org